Privacy Policy

Last Updated: 6/27/25

At InnerWell, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and respect your personal information when you interact with our website, services, or team.

1. What We Collect

When you interact with InnerWell, we may collect the following information:

  • Personal Information: Your name, email address, phone number, and any other details you provide through our forms.

  • Health Information: If you submit any wellness- or health-related concerns, these are treated with strict confidentiality.

  • Technical Information: Browser type, device data, IP address, and cookie identifiers.

  • Usage Data: Pages visited, time spent on our site, and navigation paths.

2. How We Use Your Information

We use your information to:

  • Respond to your questions and appointment inquiries

  • Deliver personalized updates, services, or health insights (with consent)

  • Improve the performance and usability of our website

  • Meet legal and regulatory obligations

We only use your data when we have a lawful basis to do so.


3. Data Sharing

We do not sell or rent your personal information. We may share your data with:

  • Our internal team, to support communication and scheduling

  • Third-party service providers that help us manage our site or send emails

  • Legal authorities, only when required by law

All vendors are required to comply with strict data protection standards.

4. Cookies & Analytics

We use cookies and similar technologies to:

  • Understand how you use our site

  • Save your preferences

  • Improve site performance

You may control or disable cookies through your browser settings at any time.

5. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you

  • Correct or delete your data

  • Withdraw consent at any time (if applicable)

  • File a complaint with a data protection authority

To make a request, email us at: privacy@innerwell.co

6. How We Protect Your Information

We take your privacy seriously. Your data is protected using:

  • HTTPS encryption

  • Secure cloud infrastructure

  • Role-based access controls

While no system is 100% secure, we continually monitor and improve our safeguards.

7. Third-Party Links

Our website may include links to trusted partners (e.g., Function Health or VIOME). However, we are not responsible for their privacy practices. Please review their policies before sharing personal data.

8. Children’s Privacy

InnerWell is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted here with a revised date.

Questions?

We’re happy to help. Please reach out:

Email: privacy@innerwell.co

Phone: (215) 555-0144